Exchange Policy

1. What is your return policy?

​We have a 7-day return policy if you wish to receive a full refund, which means you have 7 days after receiving your item to request a return. All sale items are a final sale and are not eligible for a return. Items requested to be returned after the 7 days will be issued store credit if returned within 30 days. Following the 30 days, items are not eligible for a return. If your item needs to be shipped back to us, you will be responsible for the cost of shipping. A return label will be emailed to you, along with an invoice for the shipping costs. You will receive your refund or store credit after the return shipping costs have been paid for and the item has been received. Store credit will be emailed to you via a digital gift card if your return is not made in person. Returns made within the 7 days will be credited back to your credit card. 

The merchandise must be returned in its original condition for resale. The merchandise must be returned in its original or similar box with the packing slip.

If the item returned shows obvious signs of wear, then a store credit will not be granted. Dirty sweatbands (forehead region) are the most obvious way to tell if the hat has been worn.

If we deem the hat was worn, we will send it back to the customer. Obviously, we can't issue a store credit if we receive a worn hat. 

​ 2. How do I return an item?

Send all items to:

Super Fencer Hat co

5449 GINGERS TRISH RD

Mariposa, CA 95338

​3. Do I have to pay to send merchandise back?

Customers are responsible for shipping all returns back to us.

4. Which method of shipping should I choose to send my items back?

USPS. We highly advise securing a tracking number for your return, as Super Fencer Hat co.  will not be liable for any return packages lost in transit.

5. How do I know my return has been processed?

Please allow up to 10 business days for processing from the time you return your item(s) to us.